Reservations Management for Hotels, Guest Houses and Private Villa

WITHOUT LOSING THE HUMAN ELEMENT

Professional Outsourced Reservation Management

The Reservation Office has just won the prestigious LUXLife Magazine’s 2019 Global Excellence Award for

Best Outsourced Hospitality Reservation Management Service in South Africa.

The cycle of a booking does not begin with an enquiry.

We understand that in order to maximise your revenue and increase your occuppancies – our task begins long before the initial enquiry comes in.

We manage your reservation functions on your behalf. Our reservation team acts as an extension of your own, working under your own brand with a dedicated email and telephone number per property. THE RESERVATION OFFICE seamlessly integrates into your operations for either full time or relief reservation services. We are the experts when it comes to hospitality reservations and securing a booking at the best available rate.

Our collaborative team of industry PR, Sales, Online Marketing, CRM and revenue management experts allows us to offer our clients a solution which not only secures reservations, but assists in strategic lead generation and brand building at each stage of the reservation cycle from INSPIRATION to GUESTS FOR LIFE.

Specialising in Southern and East Africa.

RESERVATION CYCLE

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RESERVATION MANAGEMENT

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ONLINE MARKETING

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OTA CHANNEL MANAGEMENT

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RESERVATION MANAGEMENT

Our experienced and trained professionals ensure maximum occupancy at the best achievable rate to ensure your optimum revenue

ENTICE

Your strategic content will inspire travellers to dream.

RESEARCH

Our marketing partners ensure your content is seen in the travellers research stage of booking.

MEANINGFUL DATA

Our intelligent reporting provides quick flash data in order to make real time decisions

GUESTS FOR LIFE

Our crm and loyalty & guest experience programs ensure your guests have every opportunity to become lifetime guests as well as refer friends and family.

We work with:

Boutique Hotels
Guest Houses
Lodges and Private Islands
Self Catering Luxury Apartments
Collections and Local Tourism Representatives

Should establishments look to ‘Ride Local Wave to Beat Business Blues’ with declining International Stats.

January 27, 2020

Should establishments look to ‘Ride Local Wave to Beat Business Blues’ with declining International Stats.

November 13, 2019

DO YOU KNOW THE DIFFERENCE BETWEEN A RECEPTIONIST AND A RESERVATIONIST?

May 13, 2019

Understanding your data and how it can work for you

March 26, 2019

Continuity – keeping the ship going through high staff turnovers and absenteeism

February 15, 2019

Social Media’s affect on travel decisions – are you taking it seriously?

January 22, 2019

The antidote to LEAD FATIGUE

July 12, 2018

Outsourcing remote locations.

May 25, 2018

5 Travel Trends worth Noting in 2018

May 8, 2018

When a crisis creates an opportunity for change.

February 13, 2018

Are you on Trend? Food Tourism

September 12, 2017

Influencers and thought leaders – digital peer pressure.

August 28, 2017

Give your Reservation Process an Audit!

August 25, 2017

Online Travel Agents (OTAs) – Pricey Partnerships? Relook to Revive

July 27, 2017

Showcasing your Product: Photography Focus

June 13, 2017

Don’t Get Tripped Up- Trip Advisor Reviews & Your Business

June 13, 2017

Flexibility with rates is key

May 31, 2017

Selling more than just a bed

May 31, 2017

“I may have said this a few times before but feel it is never enough. Thank you for the continuous high level of service, energy, professionalism and hard work yourself and your team give to managing our reservations. Thanks to your efforts and industry knowledge you have also played a significant role in increasing our properties revenue. We would recommend your services to any property wanting to outsource reservations.”

“Reservation is a vital component in the many facets that makes up our industry and THE RESERVATION OFFICE ensures that this process is done as expediently as possible.THE RESERVATION OFFICE always goes the extra mile, providing a superior service to our guests and industry partners. The reservations team is always cheerful and dependable. Even over our busiest times when most people can easily get burned out, their team is fulfilling their duties with the same grace and passion. THE RESERVATION OFFICE has my highest recommendation and is the epitome of professionalism and competence.”

“Meliza from THE RESERVATION OFFICE is not only a name, it is much more than that. They deliver exceptional service and develop a personal relationship with their clients. Meliza has the ability to accurately assess her clients therefore producing tailored results.”

“In our industry, reservations is such an important and specialized business that it is almost impossible to do this in-house for a small luxury product that we are. We are very grateful that we are working with THE RESERVATION OFFICE who give us the professional first impression to the outside world and who are ready for us – and our guests – 24/7. They are highly motivated and dedicated and make their clients product really their own.”