Professional Outsourced Reservation Management

The Reservation Office has just won the prestigious LUXLife Magazine’s 2019 Global Excellence Award for

Best Outsourced Hospitality Reservation Management Service in South Africa.

The cycle of a booking does not begin with an enquiry.

We understand that in order to maximise your revenue and increase your occuppancies – our task begins long before the initial enquiry comes in.

We manage your reservation functions on your behalf. Our reservation team acts as an extension of your own, working under your own brand with a dedicated email and telephone number per property. THE RESERVATION OFFICE seamlessly integrates into your operations for either full time or relief reservation services. We are the experts when it comes to hospitality reservations and securing a booking at the best available rate.

Our collaborative team of industry PR, Sales, Online Marketing, CRM and revenue management experts allows us to offer our clients a solution which not only secures reservations, but assists in strategic lead generation and brand building at each stage of the reservation cycle from INSPIRATION to GUESTS FOR LIFE.

Specialising in Southern and East Africa.






Our experienced and trained professionals ensure maximum occupancy at the best achievable rate to ensure your optimum revenue


Your strategic content will inspire travellers to dream.


Our marketing partners ensure your content is seen in the travellers research stage of booking.


Our intelligent reporting provides quick flash data in order to make real time decisions


Our crm and loyalty & guest experience programs ensure your guests have every opportunity to become lifetime guests as well as refer friends and family.

We work with:

  • Boutique Hotels
  • Guest Houses
  • Lodges and Private Islands
  • Self Catering Luxury Apartments
  • Collections and Local Tourism Representatives
“I may have said this a few times before but feel it is never enough. Thank you for the continuous high level of service, energy, professionalism and hard work yourself and your team give to managing our reservations. Thanks to your efforts and industry knowledge you have also played a significant role in increasing our properties revenue. We would recommend your services to any property wanting to outsource reservations.”
“Reservation is a vital component in the many facets that makes up our industry and THE RESERVATION OFFICE ensures that this process is done as expediently as possible.THE RESERVATION OFFICE always goes the extra mile, providing a superior service to our guests and industry partners. The reservations team is always cheerful and dependable. Even over our busiest times when most people can easily get burned out, their team is fulfilling their duties with the same grace and passion. THE RESERVATION OFFICE has my highest recommendation and is the epitome of professionalism and competence.”
“Meliza from THE RESERVATION OFFICE is not only a name, it is much more than that. They deliver exceptional service and develop a personal relationship with their clients. Meliza has the ability to accurately assess her clients therefore producing tailored results.”
“In our industry, reservations is such an important and specialized business that it is almost impossible to do this in-house for a small luxury product that we are. We are very grateful that we are working with THE RESERVATION OFFICE who give us the professional first impression to the outside world and who are ready for us – and our guests – 24/7. They are highly motivated and dedicated and make their clients product really their own.”


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