Continuity – keeping the ship going through high staff turnovers and absenteeism.

Employee retention is a critical industry issue. Yet, sadly, most owners and operators are simply feeling powerless to stop the incredible amount of industry turnover. It’s so serious, there’s an annualised employee turnover rate of 73.8 percent in the hotel industry, according to the Bureau of Labor Statistics – just google it 😉 (source:

This is a frightening statistic, considering the personal and customer focused nature of our industry, a lot of time, resources and personal investment goes into training of front of house staff and building a repoir with long standing guests.

The financial costs to an establishment must also be taken into consideration:

The true cost of turnover includes:

  • Pre-departure disengagement
  • Recruiting to fill a position
  • Selection for new hire
  • Orientation and training
  • Productivity loss for all staff

Annual Leave and Maternity:

We are in the travel and hospitality industry, so we get that everyone could use a holiday from time to time, but when it’s your star reservationist who has booked an exotic trip to Thailand, or your top channel manager who is expecting her first baby… it really can be a bitter sweet celebration when you have a department to keep running and telephones to keep answering.

So why am I telling you all this? Well – we get it! And because “we get it”, we have a solution for you.

Whether it be a complete outsource solution whereby each establishment has a dedicated consultant and you are assured of a backup in the event that your assigned consultant is on leave, which can avoid all of the above ( we take turns going to exotic getaways) or our ad hoc services for when you team member is away for an extended period of time.

We are here, we are flexible and we can work with you to ensure that you have the continuity needed to run a professional reservations office.

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